Privacy policy
Derma Lab operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services").
Derma Lab is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address
- Financial information including card numbers, payment data, and transaction details
- Account information including your username, password, preferences, and settings
- Transaction information including viewed items, cart activity, purchases, returns, and exchanges
- Communications with us such as customer support messages
- Device information including IP address, browser details, and identifiers
- Usage information including interactions with the Services
Personal Information Sources
We may collect personal information:
- Directly from you
- Automatically through the Services (cookies, device info, browsing behavior)
- From service providers
- From partners or other third parties
How We Use Your Personal Information
Depending on how you interact with Derma Lab, we may use personal information to:
-
Provide, Tailor, and Improve the Services
This includes processing payments, fulfilling orders, managing your account, arranging shipping, handling returns, and customizing your shopping experience. -
Marketing & Advertising
We may use your information to send marketing communications or show targeted advertising. -
Security & Fraud Prevention
To authenticate accounts, secure transactions, detect fraud, or investigate illegal activity. -
Communicating with You
For customer support and other service-related messages. -
Legal Reasons
To comply with applicable laws, respond to legal requests, or enforce our terms.
How We Disclose Personal Information
We may disclose your information to:
- Shopify, vendors, and service providers
- Business and marketing partners
- Third parties when directed or consented by you
- Affiliates within our corporate group
- Entities involved in business transactions (mergers, transfers, bankruptcy)
- Law enforcement or regulatory authorities if required
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information as needed to operate and improve the Services.
Shopify may also use data from interactions across merchants to provide enhanced services.
To learn more about Shopify's privacy practices, visit:
https://privacy.shopify.com
You may also exercise your rights at the Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for their privacy or security practices.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from minors.
Security & Retention
While we implement security measures, no system is completely secure.
We retain personal information as needed to operate the Services or comply with legal obligations.
Your Rights and Choices
Depending on your location, you may have rights such as:
- Access / Know
- Delete
- Correct
- Portability
- Opt-out of targeted advertising or data sharing
- Restrict or object to processing
- Withdraw consent
You may exercise your rights where available on the Services or by contacting us.
We may need to verify your identity for security purposes.
Complaints
If you have concerns about our handling of personal information, please contact us.
You may also have the right to file a complaint with your local data protection authority.
International Transfers
We may transfer your personal information outside your country.
If transferring from the EEA or UK, we use approved safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will have an updated "Last updated" date.
Contact
Company Information
Company Number: 16261900
Address: 71-75 Shelton St, London WC2H 9JQ, United Kingdom
📧 Email: contact@derma-lab.co